If your second call does not go well, try contacting USPS through its website's email forms. The next representative that you speak to may have more time on the job or better training than the person who you spoke to on your first call. Having this information in front of you when you get back in touch with USPS customer service can be very helpful in keeping your conversation on track. If you didn't take notes, write down what you remember about your call. You still have options for getting your questions answered and your issues resolved.įirst, review the notes you took during your call. If you end your conversation with the US Postal Service's phone-based customer support and feel as though you've not gotten anything accomplished, don't fret. What can I do if I am Unhappy With My Call to the US Postal Service? There may also be some delivery issues that require a postal customer to physically pick up a package at a local post office. These issues usually involve purchasing some postal products, such as money orders, that have to be paid for in person. Some issues with the post office can't easily be resolved over the phone. What Can't Be Resolved by Phone With the US Postal Service? Record a complaint about service from a postal carrier or a.Assisting with suspending service to an address.Tracking packages or requesting an investigation into a missing package.US Postal Service phone agents can resolve or assist with many customer service issues over the phone, including: What Issues can the US Postal Service Customer Support Resolve by Phone? Many note that wait times can be very long and that customer service representatives don't always have access to the kind of information that can help callers get a resolution to their issues. How do Callers Feel About Their Interactions with USPS Customer Service?Ĭustomers of the USPS seem to have a range of opinions about the quality of phone-based customer service that they receive. This can be a particularly effective approach if you know that the location has a piece of mail that you are trying to collect. Note: If you believe that your issue is primarily with your local post office, you can look up that office's number on the website and call the office directly. If you want to speak to an agent, keep hitting "0" or say "agent" in response to a question. When you call, you'll be connected to an automated voice menu. The US Postal Service operates multiple lines for customer service inquiries, including separate lines for ordering supplies, requesting technical support, general customer care, mail tracking, and TTY calls for the deaf and hard of hearing. Ordering stamps, postal supplies and packaging materialsīest Practices for Calling the US Postal Service.Technical support for web-based services.Questions about post office services, such as money orders and passport applications.Requesting an investigation into a package or letter that has gone missing.Inquiring about expected delivery times.Questions about mailing restrictions on certain items or packages of large dimensions.People call the US Postal Service for a range of reasons, including: Why Do People Call the US Postal Service for Customer Support? As you might expect, an agency with this much responsibility gets a lot of customer service calls. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.The US Postal Service, also known as USPS, is a federal agency responsible for mail and package delivery throughout the United States. These ads are based on your specific account relationships with us. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.Īlso, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. If you opt out, though, you may still receive generic advertising. If you prefer that we do not use this information, you may opt out of online behavioral advertising.
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